Recently, I purchased a Jonome Embroidery machine from WW. I am quite skilled with design and all other platforms for design as a whole. However, embroidery is place I've never had a chance to dive into. After purchasing my machine it took a month for me to unbox and dive in. I found, local retailers were not readily available with knowledge about the Janome embroidery products. I felt like this great new adventure I had always wanted to embark on was going to be a never ending fail. I had many questions that a kindergarten level user would have. Simply as a person just starting a new hobby- regardless of how versed I was in design, this new adventure was becoming very overwhelming fast. I finally called the main WW number and hit the store option. Mary, a software support specialist got on the phone and we vetted a lot of questions that were running around in my head on setup - how too etc. She was so extremely helpful. Then a few days later... I finally got the machine setup and had to make a software and accessories decision. I then called the WW main number and this time hit their global or warehouse support option. I then met Shay, a corporate customers service support person and she spent easily over an hour with me vetting questions and concerns. This company has a live person when you call, they're in the USA, not Cambodia or outsourced somewhere else. Their employees both at the retail store and corporate level are experienced, patient and knowledgeable about all brands they offer. In both situations an opportunity presented it self for them to follow up and they could have let it slide and the digital world handle it. However, both did a call and/ or email with me to follow through. You just don't find that kinda of customer service today. I could tell they genuinely wanted to help me. They were not pressuring or pushing me to purchase something more expensive. They frankly just did their job and were unbelievably helpful, to assist me in making the best decision for what I wanted to do. Definitely buy from this company and don't be shy to call and seek help. Plus their prices are competitive or better than a lot of other places for the same brand. Love Love World Weidner. I'll buy again without a doubt from them hands down, no questions asked. It's a good company and they're completely hands on. That matters and that will continue to get my business going forward.
