Frequently Asked Questions - The Trailer Parts Outlet
Frequently Asked Questions
What forms of payment do you accept?

At World Weidner we accept:

  • Credit & Debit Card Payments
       (Visa, MasterCard, American Express, and Discover Card)
  • PayPal Payments
       (We are a verified business member with 1000+ complete transactions)
  • Money Order/ Cashier’s Check/ Personal Check Payments
       (We will wait to ship your order until your payment clears)
  • Google Pay and Apple Pay
What is your return & refund policy?

We offer a 60 day FULL SATISFACTION & MONEY BACK GUARANTEE! If you are not satisfied with your purchase for any reason, please contact us for a Return Material Authorization (RMA) request within 60 calendar days of the receipt of the order. The order must be returned to our warehouse within 14 calendar days of the issuance of the RMA. We will not accept returns without a RMA. All returned merchandise must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. Return and expedited shipping and handling fees are not refundable. If the return is the consequence of our error or a defective item then we will provide a prepaid shipping label for you to exchange the item. Items purchased new and returned in a used condition may be subject to a restocking fee.

Please note that the return for the following products is not permitted due to manufacturer’s policy, unless still sealed and/or unopened: Embroidery Software, Hardware, Embroidery Designs and Instant Downloads.

What is your shipping policy?

All orders are shipped free within the continental United States. Our goal is to ship all items within 1-2 business days. Orders are shipped USPS or UPS and generally arrive within 1-4 business days.

If we encounter a delay in shipping your order (if the item is out of stock or has been discontinued), your item will be backordered and shipped as soon as it arrives in our warehouse. Backorders older than 30 days will be cancelled.

If you want to choose time certain delivery methods, please note that this is only possible for in stock items. We do not guarantee any time certain delivery.

Free shipping and handling applies to continental US addresses only and free shipping is not available for AK, HI, PR and other international shipments. Please click here for more international shipping details.

International Customers: Beware of taxes and duties you might have to pay to your local customs.

Can I track my package?
Yes, you will receive an email with tracking information once your order shipped.
You can also get tracking information and your order status by clicking on the chat with us bottom on the bottom right of this page.
What is your privacy policy?

This privacy notice discloses the privacy practices for This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing:
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information:
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
    Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

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